Questions Answered! Natural Skincare FAQ
Have a question or comment? Don't be shy: Reach out and say Hi!
Feel free to visit our contact page and drop us an email - we are always happy to help! But here are some of the commonly asked questions we get and their answers.
What Are the Benefits of Using Natural, Toxin-Free Skincare Products?
What Are the Benefits of Using Natural, Toxin-Free Skincare Products?
Using natural, toxin-free skincare offers numerous benefits for your skin and overall health.
These products are crafted with plant-based ingredients that are gentle, nourishing, and free from harmful chemicals, synthetic fragrances, and artificial preservatives.
They reduce the risk of irritation, allergies, and breakouts, making them ideal for sensitive and/or young skin.
Additionally, toxin-free skincare supports your skin’s natural balance, promotes healthier cell renewal, and helps prevent premature aging caused by pollution and environmental stressors.
Choosing natural skincare also aligns with an eco-friendly lifestyle, as these products are often sustainably sourced and better for the planet.
Do you have any creams or is it all oil?
Do you have any creams or is it all oil?
Great question — We specialise in targeted natural serums and toners, not traditional creams. We choose this because serums deliver higher concentrations of active, plant‑based ingredients with faster absorption and less risk of pore‑clogging or irritation — especially important for sensitive or reactive skin. Our range does include oil‑free serums as well as non-comedogenic (easily absorbed/non pore clogging) oil‑based serums plus hydrating Aloe based toner mists; for richer moisture, we offer specially formulated body oils crafted to delivery deep hydration and nourishment without the greasy "oily" feel.
We were skeptical when we started on this journey too! But now would never use anything else.
Can I buy Lily Bee and Me in stores?
Can I buy Lily Bee and Me in stores?
Yes, we do sell in a store! You can find our products at the Lyndoch Co-op, where we’re proud to be part of the local community. We craft our skincare in small batches, which means it’s all-natural and has a shorter shelf life compared to mainstream brands—hence, you won’t find us in large retail stores. Instead, we love supporting our local area and are happy to be based in the heart of the beautiful Barossa Valley. You’ll find us right near the Lyndoch bus stop on Gilbert Street in Lyndoch, South Australia.
Does Lily Bee and Me use ANY preservatives in it's Natural Skincare?
Does Lily Bee and Me use ANY preservatives in it's Natural Skincare?
Because our skincare products are all-natural, they run the risk of shortened shelf lives and potentially harmful bacteria (water-based products).
Without proper preservation, water-based products like our Aloe Vera Toners and Primer Range are at risk of contamination, which is something we take very seriously.
That's why we use a natural preservative derived from Lactobacillus (Radish Root Ferment) Filtrate—100% naturally derived and gentle on the skin.
This ensures our products stay effective for use for at least 12 months, while also protecting you, our valued customers from harmful and potentially dangerous bacteria. Your health and wellbeing are always our top priority.
Please Note: These are natural products. While preserved naturally - it is not infallible. Please store in a cool dry place for longevity and contact us immediately if you have any concerns. Remember if it doesn't smell or feel how you expected we want to know about it.
How Long Do Lily Bee & Me Skincare Products Last?
How Long Do Lily Bee & Me Skincare Products Last?
The shelf life of your Lily Bee & Me product varies depending on the type and ingredients. These are 100% Natural products and slightly less robust than their synthetic counterparts.
Generally, our water/Aloe Vera-based products, like toners and primer serums, are best used within 12 months when looked after properly.
While they are preserved naturally by a chemist (for optimal shelf life and safety) they do still have a shorter life span to their synthetic counter parts.
Oil-based products, typically last up to 18-24 months.
To ensure optimal freshness and effectiveness, we recommend storing your products in a cool, dry place away from direct sunlight and using within the recommended timeframe.
Always check for any changes in smell, texture, or color before use, and if in doubt, it's best to replace - Just drop us an email via the contact us page and we will look after you. Your safety and satisfaction are our top priorities!
Do You Offer Free Shipping in Australia and Internationally?
Do You Offer Free Shipping in Australia and Internationally?
Yes! We currently offer free shipping within Australia for orders over $50 and FREE Shipping for EVER across ALL orders (no minimum cap) when you join the LBM Mailing Subscriber Club.
As a small business passionate about sharing our natural skincare with everyone, we’ve worked hard to subsidize international shipping costs as well.
While international rates typically cost us around $45 AUD depending on weight, we charge a flat rate of $30 AUD for standard international shipping worldwide. We believe everyone should have access to our clean, natural skincare products, no matter where you are.
Are Lily Bee & Me Products Vegan and Cruelty-Free?
Are Lily Bee & Me Products Vegan and Cruelty-Free?
Yes! At Lily Bee & Me, all our products are 100% vegan and cruelty-free. We do not use any animal-derived ingredients, and we never test our products on animals.
We’re committed to promoting ethical, compassionate skincare that’s gentle on your skin and respectful of animals. Plus, our products contain ethically sourced ingredients that are certified cruelty-free and vegan, so you can feel confident knowing you’re choosing ethical, plant-based skincare that aligns with your values.
Can I Use Your Products if I Have Allergies or Highly Sensitive Skin?
Can I Use Your Products if I Have Allergies or Highly Sensitive Skin?
Yes! Our products are formulated with gentle, natural ingredients, making them suitable for many skin types, including sensitive skin.
However, since everyone’s skin is unique, we recommend patch-testing new products on a small area before full use.
If you have known allergies or very sensitive skin, please review our ingredient list carefully or consult with a dermatologist to ensure our products are appropriate for you.
We prioritize safe, toxin-free skincare to support your skin’s health and comfort.
Let customers speak for us
Eco-Conscious Skincare Made with Love in the Heart of Australia
100% Natural
We are dedicated to crafting skincare that is 100% natural. We believe in scientifically backed pure, simple ingredients direct from nature.
Cruelty Free
100% Cruelty Free. Beauty should never come at the price of others wellbeing.
Paraben & Toxin-Free
We prioritize your health and well-being by creating skincare that’s completely free from parabens and harsh artificial chemicals.
Ethically Sourced & Sustainable
We believe beauty should be gentle, kind, and respectful of our planet. Because true beauty blossoms when we care for the world around us.


