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100% Satisfaction Guarantee
We genuinely believe most people will LOVE our products — we certainly do! However, we understand that everyone is unique, and sometimes our product might not be the perfect fit for you.
Maybe the scent isn’t quite what you expected? Or you prefer a cream over an oil? Or, in rare cases, an expiry or quality issue might occur. While, as a boutique, handmade small batches, such issues are quite unlikely, we know surprises can happen!
If there’s anything about your Lily Bee & Me product you just can’t get on with, we don’t want you to feel stuck with it. Nothing is worse than spending your hard-earned money on something that doesn’t work for you — we’ve all been there!
Please reach out and let us know what the issue is. If we can’t find a solution, we’re happy to offer a full refund.
Below, you’ll find our full refund policy for your reference.
Personal Refund Policy
At Lily Bee & Me, we take pride in creating natural, effective skincare products that we genuinely believe in. Your satisfaction is important to us, and we want you to love what you receive.
If you’re not completely satisfied, we offer a 100% refund within 14 days of purchase.
To request a refund:
- Please notify us through our contact form within the 14-day window.
- Post the item back to us at your own expense.
Please note:
- Items may be used but be returned in their original packaging.
- Damaged items are excluded and will not be eligible for a refund.
Once we receive the returned product in its original condition - undamaged, we will process your refund promptly.
Thank you for supporting our passion for clean, effective skincare!
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Let customers speak for us
I’ve always been sensitive to retinol, so I was on the lookout for something gentler. I came across Bakuchiol and I’m honestly amazed at how effective it is! My skin feels smoother, my tone looks more even, and the fine lines around my eyes are already softening. The best part? No redness, peeling, or irritation like I used to get with retinol.
I love that it’s 100% natural, vegan, and cruelty-free, and that I can use it both morning and night without worrying. It really does everything retinol does—boosting collagen, improving texture, and keeping breakouts at bay—just without the side effects. Perfect for my sensitive, acne-prone skin. Highly recommend!”
Love this serum.Would buy again.Makes my skin feel alive.
So nice! I don't use much skincare - but this is really nice. Smells really good, and sunk right in. Really like it, tks
I don't usually do this, but i really like this serum. I've been using it for about 4 weeks now, and it's made a massive difference in my skin! I was using something similar before this, and it cost about twice as much and didn't seem to do anything. A really nice natural product for once. Thanks.
Good body oil - skin feels real soft and nice
This is a really beautiful serum. It just absorbed right in and I could see the difference right away, I'm really impressed. I'll be buying this one again for sure. It's not often you find something online that can live up to the hype.
This is really nice, just absorbed right into my skin. I use it under my Defy Serum and honestly my skin is looking legitimately amazing.
This is really nice, I take it to work and use it during the day. Smells great too. It seems to have helped clear up my skin too... not sure if it's this or the defy (I bought that too) but it's one of them - or both. Nice stuff, and the customer service was great (I stuffed up my original order - thanks for fixing!!) Really recommend.
Highly recommend to everyone!! Seriously the best collagen serum I’ve ever used. My friend at work looked at me the other day and asked if I’d had “work” done because I looked so good lol If I could give this more stars I would! This and the bakuchiol - I use them together. THANK YOU.
This is a really good body oil! I bought this other stuff about a month ago for twice the price at Sephora and it was terrible. This absorbed SO well, smells great and made my skin feel ridiculously soft!! I’ll be buying again - thanks so much x
Amazing... I've always had really cracked sore hands in Winter (I'm outside a lot) and I started using this product. It's made a massive difference in a REALLY short period of time! At first I thought oil might not be so great... but I used a couple of solid pumps of this for my hands and it seeped in like within seconds. My hands seriously look so much better. I've tried a lot of stuff over the years but this is by far the best thing I've used. Anyone that has the same problem with their hands really needs to try this.
This tester pack has everything in it to keep your skin looking and feeling its best when you’re traveling or just want a little bit of everything ready to go when you need it
I love this Bakuchiol Retinol! I was a little dubious with it being an oil as my skin is prone to breakouts but I have had no problems. I put it on before bed and could see the difference in my skin the next morning even after the first use.
The Kakadu plum is Devine! Smells so good! Love the feel too! I’ve reviewed a few products now! Add some to your cart! Honestly your skin will thank you!
The radiance natural serum is so smooth to use! The best thing I’m finding about LBM is I don’t have to use much for it to last on my face! The serums are so beautiful and silky to use and the bottle will last! Value for money. I love supporting Australian businesses too so a win win. Will be buying more of this beautiful skin care in the future!
